SHIPPING POLICY

We currently ship to all locations within India. International shipping is not available at this time.

Please note that we do not ship to P.O. Boxes. A physical street address is required for all deliveries to ensure secure handling of your luxury items.

Delivery timelines may vary based on:

• Product availability
• Delivery location (remote areas may require additional time)
• Public holidays and weekends
• Unforeseen circumstances (weather conditions, natural disasters, etc.)
• Custom orders or engraving services (if applicable)

Orders are typically processed within 1-2 business days. You will receive an order confirmation email upon successful payment, followed by a shipping confirmation with tracking information once your order has been dispatched.

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase. The final amount will include:

• Product price
• Applicable taxes (GST)
• Shipping fees (if any)

We may offer free shipping on orders above a certain value or during promotional periods. Such offers will be clearly mentioned on the website.

Orders are processed Monday through Saturday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is confirmed and payment is received, you will receive an order confirmation email. When your order is shipped, you will receive a shipping confirmation email with:

• Tracking number
• Courier partner details
• Expected delivery date
• Link to track your shipment

Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email. You can track your order:

• Through your account on our website
• Using the courier partner's tracking portal
• By contacting our customer service team

Please allow 24 hours for tracking information to be updated after shipment.

Your luxury jewelry will be carefully packaged to ensure it arrives in pristine condition:

• Premium jewelry boxes with protective padding
• Secure outer packaging to prevent damage during transit
• Tamper-proof seals for your security
• Discreet packaging to protect privacy

Our courier partners will attempt delivery at the address provided during checkout. For successful delivery:

• Ensure someone is available to receive the package during business hours
• Valid photo identification may be required for high-value items
• Signature confirmation will be required upon delivery
• Please inspect the package for any external damage before accepting

If you are not available at the time of delivery, our courier partner will make additional delivery attempts. After multiple failed attempts, the package will be returned to us, and you will be contacted for re-shipment arrangements.

Orders may remain undelivered due to:

• Incorrect or incomplete address
• Recipient unavailable after multiple delivery attempts
• Refusal to accept delivery
• Recipient not reachable via phone

In such cases, the order will be returned to us. Re-shipment can be arranged, but additional shipping charges may apply. Alternatively, you may request a refund, subject to our Refund Policy.

Please ensure your shipping address is accurate at the time of placing your order. Address changes cannot be made once the order has been shipped.

If you need to change your delivery address before shipment, please contact us immediately at [email@enthaara.shop] or [+91 XXXXX XXXXX] with your order number. We will do our best to accommodate your request if the order has not yet been dispatched.

While we take every precaution to ensure safe delivery, if your package arrives damaged:

1. Do not accept the delivery if the outer package is visibly damaged
2. If damage is discovered after accepting delivery, take photographs immediately
3. Contact us within 48 hours at [email@enthaara.shop] with photos and your order number
4. We will arrange for a replacement or refund as per our Refund Policy

As we currently ship only within India, no international customs or duties apply. However, state-specific taxes or charges, if any, will be clearly mentioned at checkout.

While we strive to meet our delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

• Natural disasters or severe weather conditions
• Political unrest or strikes
• Courier partner delays
• Public holidays
• Pandemic-related restrictions

In case of significant delays, we will notify you via email or phone and provide updated delivery information.